Client Assurance Guarantee

Replacement Guarantee Policy

Our commitment to providing free candidate replacements for continuous household support.

Last Updated: July 2026

1Free Candidate Replacements

Should a placed 24x7 live-in helper prove unsatisfactory or choose to leave during the active guarantee period, VIP Placement provides free candidate replacements at zero additional agency fee.

2Replacement Timeline

Our relationship managers initiate candidate rematching immediately, typically presenting replacement candidate profiles within 24 to 48 hours.