Client Assurance Guarantee
Replacement Guarantee Policy
Our commitment to providing free candidate replacements for continuous household support.
Last Updated: July 2026
1Free Candidate Replacements
Should a placed 24x7 live-in helper prove unsatisfactory or choose to leave during the active guarantee period, VIP Placement provides free candidate replacements at zero additional agency fee.
2Replacement Timeline
Our relationship managers initiate candidate rematching immediately, typically presenting replacement candidate profiles within 24 to 48 hours.